Customer Service Charter

Our Service Pledge

QUILL Learning Network and its Board of Directors are committed to providing high quality, courteous service to stakeholders in the counties of Huron, Perth, Bruce, Grey, and South Georgian Bay. This includes learners, clients, practitioners, and community partners. We seek to work in an open and accountable way that builds trust and mutual respect, and does not cause or allow any conditions, actions or decisions that:

  • are unsafe,
  • humiliate or embarrass,
  • intrude needlessly into someone’s life,
  • fail to give privacy, or,
  • fail to keep information confidential.

We continue to improve our services by listening to and responding to the views and concerns of our stakeholders. We value their input. This includes both complaints and compliments.

Complaint Process

We try to make it as simple as possible for you to offer feedback. Please submit any complaints by using the form found on the QUILL Contact Us page or emailing Please provide a description of the issue, and if applicable, the date of the offense. Resolution of the complaint will follow these steps:

  • If the complaint concerns a staff member, QUILL’s Executive Director will contact the complainant and try to resolve the issue within 7 business days.
  • If the issue is not resolved, the Executive Director will forward the complaint to the Board of Directors. The Board will have 30 business days from receipt of the
    complaint to resolve the issue.
  • If the complaint concerns the Executive Director, it will be forwarded to the QUILL Board Chair who will acknowledge receipt within 7 business days. The
    Board Chair will work with the Board of Directors to resolve the issue within 30 business days.

We thank you for your ongoing collaboration with QUILL and we welcome your continued feedback.

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This Employment Ontario service is funded in part by the Government of Canada and the Government of Ontario.